Updated: Apr 3, 2018
When you book a hotel room online, you expect that the rate you see is the rate you’ll pay. But extra costs often called “resort fees” — for services like fitness facilities or internet access — can add to the per night cost of your stay. More important, the fees are mandatory: you must pay them regardless of whether you use the services. Many people don’t find out about the fees until they arrive at the hotel — or worse, when they check out. You can’t compare rates for different hotels unless you know all the fees. If you’re not sure whether a website is showing you the total price, call the hotel and ask about a “resort fee” or any other mandatory charge. Listing the “resort fee” near the quoted price or in the fine print — or referring to other fees that “may apply” — isn’t good enough. If you find out a hotel hasn’t told you the whole story about mandatory fees, in addition to complaining to the company, file a complaint with the FTC.